Accepted Solutions. BertnTX Constellation. This-is-me Comet. Open samsung members app. Look at bottom of page, select get help. Now go perform your procedure to get your complaint. Soon as it malfunction, go to get help, send log with your concern. Samsung tech will respond within a few days with some resolve. I will try that. Thanks i will definitely do that so they can see how often this happens! Pigskin Astronaut. Mine is doing the same. Did you find a solution?
Clearing the Cache and data on any app might make it function a little better. To do that for WhatsApp, follow these simple steps;. Check the storage space on your device and then delete some unnecessary data on your device to create some space.
If your main issue is downloading media files in Whatsapp, it is possible that your Micro SD card is set to read-only. To check, try to save a photo or video to the SD card outside of WhatsApp. If you are unable to save the file, it is possible that the SD card is set to read-only. If you still could not save any files to it, your SD card may be corrupted. In this case, you should consider formatting the SD card to fix this problem.
But ensure you have a backup of all the data on the card before formatting it. If you can save files to your SD card, but you are still unable to download any files from WhatsApp to your device, you may need to delete WhatsApp data from your SD card. One of the solutions above should be able to get you out of this persistent error.
Just remember to restart the device after each solution until you find one that works. With it, you can:. Product-related questions? Gabriel Hammond August 6, Updated: November 9, What is it? Once all the updates are installed, your device will restart automatically. Check if the problem reoccurs after the update. Sometimes the error may appear when a third-party app is trying to download some data in the background and the download fails. To find out if a third party app is causing the problem, restart your device in Safe Mode and check if you get the error now.
When your device is in Safe Mode, it disables all the third party apps and works solely on the stock Android apps for the device. Check if the error appears on your device again. This step will help you identify whether the problem lies in the stock apps and software of the device or in the third party apps that you have installed on your device. If the error does not appear then you must check which app is causing the problem. Begin by uninstalling the latest app that you had installed and keep uninstalling the apps till the error goes away.
By doing this you will be able to identify the problem app. On the other hand, if you do not want to go through the hassle of installing one app at a time, you can do a factory reset to remove all data from your device and start afresh.
If your device showed the error in Safe Mode as well, then also you must complete a factory reset to let your device wipe all data that may be causing a problem and start all over again with a clean slate. Resetting the device to factory settings will wipe all data from the device. This includes all videos, photos and any other important files stored on the device. It will also wipe all third-party apps that have been deleted from the device.
To ensure that you do not lose any data, you must create a backup of all the important files. Your phone will restart once the reset is complete and all data will be wiped from the device. Check if the error shows up again. If the error is fixed then your problem is solved and you can restore all data to your phone again.
If you happen to see the error even after the reset, then take your device to a repair shop. For those who have a device which is under warranty, there is a chance that you may get a replacement for your device if the error is not fixed by the manufacturer.
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